Terms & Conditions

Terms & Conditions

Welcome to Ecolove. By accessing or using this website, purchasing our products, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Ecolove is an Australian brand focused on premium low-tox household cleaning products designed to support cleaner, healthier homes while reducing unnecessary chemical exposure.

Throughout these Terms, “we”, “our”, and “us” refer to Ecolove, and “you” refers to the website user or customer.

2. Use of This Website

By using this website, you agree to:

Use the site lawfully and respectfully
Not misuse, disrupt, or attempt to interfere with the website or its security
Not reproduce or exploit website content without written permission
Provide accurate information when placing orders or submitting enquiries

We reserve the right to refuse service or terminate access where misuse is suspected.

3. Product Information

We aim to ensure all product descriptions, images, pricing, and information are accurate and up to date. However:

Colours and packaging may vary slightly from images shown
Product availability may change without notice
We reserve the right to correct errors or inaccuracies at any time

Our products should always be used according to the instructions provided on packaging or accompanying materials.

4. Health & Safety Disclaimer

Ecolove products are designed to support low-tox cleaning practices. However:

Individual sensitivities and allergies may vary
Customers should patch-test products where appropriate
Products should be kept out of reach of children unless otherwise specified
Our products are not intended to diagnose, treat, cure, or prevent medical conditions

If irritation occurs, discontinue use and seek appropriate medical advice.

5. Orders & Payments

By placing an order, you confirm that:

You are authorised to use the payment method provided
All information supplied is accurate and complete

Prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

Cancel orders due to pricing or stock errors
Limit quantities purchased
Refuse suspicious or fraudulent transactions

6. Shipping & Delivery

Delivery times are estimates only and may vary depending on location, courier delays, weather events, or peak periods.

Ecolove is not responsible for delays once goods have been dispatched through third-party delivery providers.

Risk and ownership of goods pass to the customer upon delivery.

7. Returns & Refunds

We comply with Australian Consumer Law.

If a product arrives damaged, faulty, or incorrect, please contact us within a reasonable timeframe with:

Your order number
A description of the issue
Supporting photos where possible

We do not provide refunds for:

Change of mind
Incorrect use of products
Minor packaging variations

Approved refunds will be processed to the original payment method.

8. Intellectual Property

All content on this website, including:

Logos
Branding
Product names
Images
Graphics
Written copy
Educational material

is the property of Ecolove unless otherwise stated and may not be copied, reproduced, or distributed without prior written permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

We respect your privacy and handle personal information in accordance with Australian privacy laws.

10. Limitation of Liability

To the maximum extent permitted by law, Ecolove shall not be liable for:

Indirect or consequential loss
Loss of profits or business opportunity
Damage arising from misuse of products
Temporary website interruptions or technical issues

Our total liability relating to any product or order is limited to the purchase price of that product.

11. External Links

This website may contain links to third-party websites. These links are provided for convenience only. Ecolove is not responsible for the content, accuracy, or practices of external sites.

12. Changes to These Terms

We may update these Terms & Conditions from time to time without prior notice. Continued use of the website constitutes acceptance of any updated terms.